Shipping and Returns

Shipping Policy

All domestic orders will ship via the USPS Standard or FedEx Expedited.

International orders will ship via FedEx International unless they are shipped to a PO Box address in which case they will be shipped via USPS Priority Mail International.

Customers ordering from outside of the US may be subject to customs fees, duties, and/or taxes on physical and/or digital products. These fees vary between countries and are not governed, collected nor negotiated by Thats Myofunctional Therapy, Inc. Please be sure that you are familiar with your country’s fees or policies with regard to imports and exports, customs, duties, VAT, Taxes, etc., before placing your order.

We strive to ship all orders as quickly as possible therefore, we cannot guarantee that we will be able to cancel a shipment once your order has been placed. Please be sure to carefully check the items on your order and shipping charges before completing your purchase.

Please Note: Packages that are not picked up or have been refused by you due to your country’s duties or customs fees, will not receive a shipping refund. It may take the shipping carrier up to two months to deliver your package back to Thats Myofunctional Therapy. Once we receive your package, we will inform you of your refund status.

Estimated Shipping Time in Transit

Please Note: Shipping delays should be expected for international shipments.
Shipping time in transit in the US is approximately 3-8 days and does not include Sundays. Shipping time in transit outside the US is approximately 6-14 days and does not include Sundays. Each foreign country’s Customs Office has the right to extend the amount of days to process their incoming packages, which can cause a delay in your delivery.

Product Returns & Refunds Policy

Digital Products:

All digital products are non-refundable and non-exchangeable. Please email info@thatsmyo.com prior to purchase if you have any questions. 

Online Courses:

All Online Courses are non-refundable. This includes CE courses. 

Physical Product Return:

All sales are final 

Our products are non- refundable. Due to the nature of the items, we cannot accept returns on the items. 

Why no returns or exchanges?

Our products are intended to be used by one person only.  We want to ensure that everyone gets a brand new, never used item in their kit.  Therefore we cannot accept returns or exchanges.

Damaged Item:

If you received your order damaged, please email info@thatsmyo.com within 7 days of delivery receipt to file a claim and to receive a replacement item. After 7 days of delivery, a damaged shipping claim cannot be made.

Wrong Item Received:

If you received an incorrect item or incomplete order, our sincere apologies. Every order is important to us, so please contact us immediately for a return shipping label and we will then ship your originally ordered item out right away. After 7 days of delivery, a wrong item shipping claim cannot be made.

For damaged or incorrect orders, please contact us email: info@thatsmyo.com